If the product is defective, damaged, short-shipped, or differs from your order, please contact us within 7 days of arrival, including your order number and photos showing the condition of the product. After verification, we will provide a replacement or a refund.
As a general rule, we do not accept returns or exchanges due to customer convenience. Products that have been opened or used, or items damaged or soiled while in your possession, are not eligible for return or exchange.
We will cover the shipping costs for returns or exchanges resulting from our errors, such as defective products or incorrect shipments. Please note that color variations due to screen displays, as well as minor individual differences, printing offsets, or seams inherent in the manufacturing process, generally do not qualify as defects.