Q. Can I purchase items from multiple brands together?
A. Yes. You can purchase items from multiple brands in a single order. We will ship your order once all items have been collected and inspected together.
Q. How long does it take to ship?
A. Typically, we prepare items for shipment within 4 to 7 business days after an order is placed. If you order items from multiple brands, we will ship them once all items are ready.
Q. How long does delivery to Japan take?
A. Once international shipping begins, delivery is typically expected within 7 to 10 business days.
Q. Can I track my order?
A. Yes. We will send you a tracking number via email once your order has shipped, allowing you to check the delivery status.
Q. How much is the shipping fee?
A. The shipping fee is a flat rate of 700 yen nationwide in Japan. Shipping is free for orders over 8,500 yen (tax included).
Q. Are the colors on the screen the same as the actual product?
A. Depending on your monitor or device settings, there may be slight differences between the colors displayed on your screen and the actual product.
Q. Are print misalignments or seams considered defects?
A. Due to the manufacturing process, slight print misalignments, minor individual variations, or seams may occur. Please understand that these are characteristic of the product and within acceptable limits for use.
Q. What should I do if my item is defective or damaged?
A. Please contact us within 7 days of receiving your order, providing your order number and photos showing the condition of the item. After verification, we will provide a replacement or a refund.
Q. Can I return or exchange items for personal reasons?
A. As a general rule, we do not accept returns or exchanges for personal reasons. Please refer to our "Returns & Refunds" page for more details.
Q. I'm not sure about the differences in materials.
A. We explain the features of Washi, PET, synthetic paper, etc., in the "How to Choose Materials" section on each product page. Please choose according to your intended use and preferred finish.
Q. How can I ask a question about a product?
A. Please feel free to contact us via the "Contact Us" page. We will do our best to provide you with clear guidance.